سياسة الخصوصيةPrivacy Policy

English

• Phone number, verification code, name, and the selected rider or driver role.
• Ride data: pickup and destination, route, estimated and final fare, ride status, ratings, and support reports.
• Location data: a driver’s location while ride-receiving mode is enabled and during an active ride, plus the location needed to show tracking to the assigned rider.
• Driver onboarding data, such as vehicle details and documents submitted through approved verification channels.
• Device and app data, including app version, device identifier, error logs, and IP address for security and fraud prevention.
• Financial and operational data: fare, commission, transactions, wallet balance, cash settlement, refunds, and adjustments.

We use information to create and verify accounts, match riders and drivers, calculate fares, provide live tracking, support users, protect rides, detect abuse, operate wallet and cash settlement records, improve maps, and comply with legal obligations or lawful requests.

Location permission is requested when needed for matching or tracking. Granting permission does not make a user’s location public. A driver’s location is shared in the context of an assigned ride with the assigned rider and authorized operational functions. A driver can turn off ride-receiving mode, which may remove the driver from matching. Ride-linked location records may be retained for safety, dispute resolution, operational accounting, and legal compliance.

The app may show the fare before confirmation, and cash payment to the driver is the current method unless the app states otherwise. We record fare, commission, wallet settlement, refunds, and adjustments for operational and accounting purposes. We do not ask you to enter card details on the download page. Any external payment provider will be governed by its own terms and privacy policy.

We share the minimum necessary with the other participant in a ride, infrastructure and security providers, support staff, and service providers acting on our instructions. We do not sell personal data. We retain information while needed to operate accounts and rides, or longer where accounting, disputes, or law require it, then delete or de-identify it when possible.

You may request access, correction, account deletion, withdrawal of consent where not legally required to retain the record, or submit a complaint. We may verify your identity and retain ride, wallet, or fraud-prevention records where required. Contact WhatsApp support or use the account deletion page.

We may update this policy when features or legal requirements change. We will publish the new version and date here and may request renewed consent for material changes.